Job Description
Roles & Responsibilities: • Hands on Experience of banking application with Java, API/Microservices, Grafana, Git, SQL. • System understanding and hands on experience on Application Support. • Perform all tests on production applications. • Design production support procedures, policies, and documentation. • Prepare recovery procedures for all applications and provide upgrade to same. • Identify and resolve technical issues. • Establish the root causes of production errors and escalate serious concerns. • Coordinate with IT groups and external vendors and ensure effective production application services to ensure reliability. • Manage code migration across environments to ensure continued and synchronized functionality. • Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues. • Supervise all alerts related to production application and system procedures and provide services proactively. • Prepare and coordinate communications to senior management. • Deliver regular and customized training to teams within the business. • Develop test scripts for new/changed production application capabilities. • Capture and share best- practice knowledge amongst the team. • Stay abreast with global market trends and competitor strategies in key markets. • Leverage in-house synergies through collaboration with internal stakeholders. • Checking the BMC tool to check the tickets and update the status of the tickets accordingly. • Maintaining the SLA, do the critical analysis of application
Responsibilities
Technical Skill Set: Java, Spring boot, API/Microservice Basic Understanding of React, Angular, any UI framework , SQL; knowledge of database Log tracing application like Grafana, Jaeger, Kibana, etc , Deployment pipeline like Jenkins, GoCD, GitLab. Good to have Docker, Kubernetes, Git Experience: 5 to 10 years of experience in production support and 3+ years of relevant experience in with Java, Databases, Log tracing application, Deployment Pipeline etc.