Job Description
About the role: Candidate must have 5+ years of experience in Contact center technology, SMS Gateway, OTP platform, Nice recorder and Nice QA forms, Knowledge on Oracle, Linux, Windows
Responsibilities
Responsibilities: Team Management. Monthly reviews with vendor. Troubleshooting and Issue Resolution. Incident Management Maintain 100% system uptime. Business communications. Maintaining RCA Maintaining SOP’s Application capacity planning. Work on RBI and IA/EA. User management. Manage SLA. Automation on manual tasks.