Job Details

Job Description

Job Purpose:
● Senior Production Support –Non-Performing Assets applications role holder will be a senior
support to the team to run an Enterprise applications, and will be responsible for
production support & release management for all Non-Performing Assets Applications.
● Ensure "Run the bank" function for Enterprise Applications is run with high uptime and
service-levels for resolutions.
● Ensure the builds are ring-fenced with right approvals and before production movement,
conduct pre-production testing.
Primary responsibilities:
● Develop, manage, measure and report on key service-level metrics.
● Identify system bottlenecks and opportunities for process improvements. Good
understanding of ITSM processes.
● Senior various application’s team for Production Support comes under Enterprise
Application vertical.
● Ensure the daily BAU and SOPs are executed with defined SLAs.
● Automate and Publish SLA Dashboard.
● Ensure the closure of the issues on time, preparation of detailed RCA of issues.
● Strive for continuous improvement of incident management process and integration with
other IT operations management processes.
● Build and maintain relationships with all IT units to ensure that IT-delivered services and
end-user productivity goals are understood and exceeded.
● Perform collaboration sessions and develop action plans to address the knowledge transfer
from the application development team for new releases.
● Conduct trend analyses and action plans for improving service timeliness and reducing
costs.
● Contribute to problem solutioning, change, release, knowledge and ensure BCP/DR
activities are planned and conducted.
● Track resolution of all open issues, be part of the solutioning team for war room /
discussions.
● Manage audit queries related to all Enterprise applications Application’s Production

Responsibilities

Secondary responsibilities:
● Keep the CMDB, KEDB & Scope documentation up to date.
● Manage team with high spirit.
● Set new processes and put it in action wherever needed.
● Manage the right support level and resource shift management.
● Budget preparation.
● Vendor Management.
● Management of PR & PO, & Invoices.
● Keep the data & details up to date.
Technical skill set:
● Have strong knowledge of Non Performing Assets applications.

● Have strong experience in Production support.
● Have strong experience on integration technology.
● Have deep knowledge of SQL, PL SQL Oracle, WebLogic, Linux, and Server.
● Have thorough understanding of networking concepts, firewalls, Clustering.
● Have critical analysis and troubleshooting skills.
Experience: 5 to 10 years of experience in production support and 3 years of relevant experience in
Compliance application.